Effective date: August 3, 2026 Last updated: August 3, 2026
This policy explains cancellations, returns, replacements, and refunds for purchases on the Pinit application and website ("Pinit," operated by PINIT LLP). It forms part of our Terms of Service ([TERMS_URL]).
1. The App is free; the two ways to shop
Pinit is free to download and browse. Payments are collected through our gateway, Razorpay (card, UPI, net banking, wallets); we do not store your full card details. You can shop in two modes, each with its own rules below:
- Suitcase Mode — book a suitcase of up to 100 sarees for a date and time slot. Our rider brings it to your doorstep; you browse and try at home, then keep and pay for what you like.
- Saree Mode — buy multiple individual sarees that are shipped to you.
2. Suitcase Mode — booking, deposit, reschedule & cancellation
2.1 How it works
- You book a suitcase of up to 100 sarees for a chosen date and time slot and pay a booking deposit to confirm.
- Our rider delivers the suitcase to your doorstep within your slot.
- You have 45 minutes to browse and select the sarees you want If you want you can pay and extend the session for 15 minutes on a one-time basis.
- You keep and pay for the sarees you like; the rider collects the rest.
2.2 Your booking deposit ("your deposit is your discount")
The booking deposit secures your slot and covers the doorstep try-at-home service (curation, delivery, and the rider's visit/wait time).
- If you purchase one or more sarees: your deposit is applied as a discount/deduction on your bill for that visit.
- If you purchase nothing: the deposit is non-refundable, as it pays for the service we provided.
2.3 Rescheduling
- You may reschedule free of charge up to 12 hours before your slot, subject to availability; your deposit carries over to the new slot.
- Within 12 hours of the slot, rescheduling may not be possible.
2.4 Cancellation
- You may cancel your booking any time before the rider is dispatched / on the way.
- If you cancel before the rider is dispatched, your booking deposit is refunded to the original payment method.
- Once the rider is on the way or the suitcase is delivered, the booking cannot be cancelled and the deposit is non-refundable (but still adjusts against any purchase you make).
2.5 If you are unavailable or the window lapses
If you are not available when the rider arrives within your slot, or the 45-minute browsing window lapses without a purchase, the visit is treated as completed and the deposit is non-refundable.
2.6 Damaged or wrong sarees you purchased in Suitcase Mode
Even though you select sarees in person, if a saree you paid for is later found to be damaged/defective or not the item you selected, you may return it for replacement or refund within 48 hours after our damage inspection team verifies the damage.
3. Saree Mode — returns, exchange & refunds
3.1 When returns, exchanges, or refunds apply
In Saree Mode, returns, exchanges, and refunds are available only if the saree you receive is:
- Damaged or defective, or
- The wrong item (different from what you ordered).
We do not accept returns or exchanges for change of mind, fit/preference, or other reasons in Saree Mode.
3.2 Colour and fabric variation (not a defect)
Sarees may show slight variation in colour, shade, texture, or fabric compared with the images shown in the app or on the website. This is caused by your device screen, display settings, lighting, and photography, and is a normal part of buying textiles online. Such minor variation is not treated as a defect and is not eligible for return, exchange, or refund.
(This does not limit your rights where a saree is genuinely defective, damaged, or materially not as described.)
3.3 How to make a claim (damaged or wrong item)
- Report within 48 hours of delivery via My Orders → Return/Replace, or email.
- Provide your order ID, clear photos of the damage/defect or the wrong item, and — strongly recommended — an unboxing video.
- Keep the saree unused, with tags and original packaging.
3.4 Resolution
For a verified damaged or wrong item, you may choose a replacement or a full refund (including any shipping charges paid), and we arrange free return pickup.
4. Refund method and timelines (both modes)
- Approved refunds are issued to your original payment method via Razorpay.
- For Suitcase Mode, refunds (where applicable) and the deposit-as-discount are settled against your visit's bill.
- We process accepted refunds within RBI-prescribed timelines; after we initiate, the amount typically reflects within 7-10 business days, depending on your bank or issuer.
5. Your statutory rights
This policy does not limit any non-waivable rights you have under the Consumer Protection Act, 2019, the E-Commerce Rules, 2020, or other applicable law. Where your statutory rights are broader than this policy, those rights prevail. In particular, we will not refuse a refund or replacement for goods that are defective, deficient, spurious, or not as described.
6. Changes to this Policy
We may update this policy; the version in effect at the time of your booking or order governs it. We post updates with a new "Last updated" date.
7. Contact
- Customer care: +91 9177708629 / support@pinitsarees.com
- Billing & refunds: support@pinitsarees.com
- Grievance Officer: support@pinitsarees.com
- Registered office: PINIT LLP, 4th Floor, 8-2-309/3/B/1 & 8-2-309/3/B/2, Road no.14 Banjara Hills, Hyderabad, Telangana 500034