Effective date: August 3, 2026 Last updated: August 3, 2026
These Terms of Service ("Terms") are a binding agreement between you and PINIT LLP ("Pinit," "we," "us," "our"), governing the Pinit mobile application (the "App"), our website at pinitsarees.com (the "Site"), and related services including the sale of products (together, the "Services" or "Platform").
By creating an account, downloading the App, placing an order, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old and capable of forming a legally binding contract under the Indian Contract Act, 1872 (or the law of your country) to purchase on Pinit. By transacting, you confirm you meet this requirement. If you are a minor, you may use the Services only under the involvement of a parent or legal guardian who accepts these Terms; orders may only be placed by that adult.
2. Definitions
- "Account" — your registered Pinit profile.
- "Content" — text, images, links, reviews, and other material.
- "User Content" — Content you submit.
- "Product(s)" — goods listed for sale on the Platform.
- "Order" — your request to purchase a Product.
3. Your account
- Provide accurate information and keep it current.
- You are responsible for your credentials and all activity under your Account.
- Notify us immediately at support@pinitsarees.com of unauthorized use.
- Do not share, sell, or transfer your Account.
- We may refuse, suspend, or terminate accounts (see Section 22).
4. License to use the Services
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. We reserve all rights not expressly granted.
5. Acceptable use
You agree not to: (1) break any law or infringe others' rights; (2) post unlawful, infringing, defamatory, obscene, harassing, or hateful Content, or anything depicting or promoting violence or child sexual abuse; (3) upload malware or interfere with the Platform's security or operation; (4) scrape, reverse-engineer, or decompile the Services except as law permits; (5) use bots or automated access without permission; (6) impersonate others or misrepresent affiliation; (7) post fake reviews or misrepresent yourself as another consumer; (8) place fraudulent, speculative, or abusive orders/bookings; (9) resell the Services or use them to build a competing product; or (10) circumvent access controls.
6. User Content and reviews
- You own your User Content; we do not claim ownership.
- You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, and use your User Content to operate and improve the Services. This ends when you delete the Content or Account, except for content others retain and reasonable backups.
- Reviews must reflect genuine experience; fake or incentivized reviews that mislead consumers are prohibited and we hold the right to delete/remove such reviews.
- You are responsible for your User Content and confirm you have the rights to share it.
7. Intellectual property
The Services, including software, design, logos, and trademarks, product images/videos/graphics, are owned by us or our licensors. "Pinit" and our logos are our trademarks; do not use them without permission. Feedback you provide may be used by us without restriction.
8. Copyright complaints
If you believe Content or a Product listing infringes your IP, send a notice to support@pinitsarees.com with: identification of the work, the infringing material and its location, your contact details, a good-faith statement, and your authorization to act. We act on valid notices and may remove listings and ban repeat infringers.
9. Product listings, pricing, and availability
- We try to display Products, descriptions, images, and prices accurately, but do not warrant that listings are error-free, complete, or current.
- Colour and fabric variation: Sarees may show slight variation in colour, shade, texture, or fabric compared with the images shown, due to your device screen, display settings, lighting, and photography. Such minor variation is normal for textiles bought online and is not treated as a defect. This does not affect your rights where an item is genuinely defective, damaged, or materially not as described.
- Prices are shown in INR/ ₹ and include the total price with a break-up of charges (item price, taxes/GST, delivery, and any other charges) before you confirm your Order, as required by law.
- For products, we display details such as country of origin, expiry (if applicable), warranty/guarantee, and other mandatory information.
- Products are subject to availability. If a Product becomes unavailable or a price/description error is found, we may cancel the affected Order and refund you in full.
10. Orders and contract formation
Placing an Order is an offer to buy. A binding contract of sale forms only when we accept the Order and/or dispatch the Product. We may decline or cancel an Order before dispatch (unavailability, suspected fraud, pricing errors, delivery limitations) with a full refund of any amount paid. Your consent to purchase is captured by your explicit, affirmative action (e.g., tapping "Place Order" or "Confirm Booking" or “Book suitcase”); we do not rely on pre-ticked boxes which is considered a deceptive design practice.
Pinit offers two purchase modes, each with the specific terms in our Returns, Refunds & Cancellation Policy ([REFUND_POLICY_URL]):
10.1 Suitcase Mode (doorstep try-at-home)
- You book a suitcase of up to 100 sarees for a date and time slot and pay a clearly labeled booking deposit of to confirm the booking.
- Our rider delivers the suitcase to your address within the slot. You have 45 minutes to browse and select; you keep and pay for the sarees you choose, and the rider collects the rest.
- Deposit terms: the booking deposit secures your slot and covers the doorstep try-at-home service. If you purchase, the deposit is applied as a discount on your bill. If you purchase nothing, the deposit is non-refundable.
- Reschedule: free up to 12 hours before your slot, subject to availability.
- Cancellation: you may cancel before the rider is dispatched; deposit treatment on cancellation is set out in the Returns, Refunds & Cancellation Policy. Cancellation once the rider is on the way or the suitcase is delivered makes deposit non-refundable.
- Title and risk in any saree you purchase pass to you on payment/handover at your doorstep; unselected sarees remain our property and must be returned to the rider.
10.2 Saree Mode (buy and ship)
- You buy individual sarees that are shipped to your address.
- Returns, exchanges, and refunds are available only if the saree is damaged/defective or the wrong item, not for change of mind, as detailed in the Returns, Refunds & Cancellation Policy.
11. Payments (Razorpay)
- Payments are processed by our payment-gateway partner, Razorpay, and the payment methods it supports (cards, UPI, net banking, wallets, etc.), and may be subject to Razorpay's terms.
- Card and payment-instrument data are handled by Razorpay under PCI-DSS and applicable RBI rules; we do not store your full card details.
- You represent that the payment method you use is yours and authorized. We may verify payments and hold or cancel Orders suspected of fraud.
- If a payment fails or is reversed, we may cancel the related Order. Applicable taxes (including GST) are your responsibility and are shown at checkout.
12. Shipping and delivery
- Saree Mode: estimated delivery times, charges, and serviceable areas are shown at checkout and are estimates, not guarantees.
- Suitcase Mode: delivery is by our rider to your address within your booked date and time slot. You must be available and provide a safe, accessible location for the rider during the slot and the 45-minute browsing window. Slots are subject to availability and serviceable areas.
- You are responsible for providing an accurate address and for receiving the delivery. Re-delivery, missed slots, or returns due to incorrect address or unavailability may affect your deposit or incur charges where lawful and disclosed.
13. Cancellations, returns, and refunds
Cancellations, returns, replacements, and refunds are governed by our Returns, Refunds & Cancellation Policy ([REFUND_POLICY_URL]), which forms part of these Terms. Consistent with law, we will not refuse a return or refund for goods that are defective, deficient, not as described, or delivered late (except force-majeure).
14. Prohibited and restricted products
You may not use the Platform to buy or sell items prohibited or restricted by law (e.g., weapons, drugs, counterfeit goods, hazardous materials, or anything Apple's or Google's policies prohibit). We may remove such listings and report unlawful activity.
15. Third-party services and links
The Services integrate or link to third parties (e.g., Razorpay, login providers, maps, logistics). We are not responsible for third-party services; your use is governed by their terms and privacy policies.
16. Disclaimers
THE SERVICES AND PRODUCTS (EXCEPT FOR NON-WAIVABLE STATUTORY WARRANTIES AND SELLER/MANUFACTURER WARRANTIES) ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. NOTHING HERE LIMITS YOUR NON-WAIVABLE CONSUMER RIGHTS.
17. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PINIT LLP AND ITS DIRECTORS, EMPLOYEES, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER.
18. Indemnification
You agree to indemnify and hold harmless PINIT LLP from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Services, your User Content, your Orders and bookings, or your breach of these Terms or any law.
19. Suspension and termination
We may suspend or terminate your access at any time for violation of these Terms or risk to the Platform or users. You may stop using the Services and delete your Account anytime (see Privacy Policy, "Account and data deletion"). Provisions that by nature survive (IP, disclaimers, liability limits, dispute resolution, grievance redressal) survive termination.
20. Governing law and dispute resolution
These Terms are governed by the laws of India. Subject to any non-waivable consumer right to approach consumer forums, the courts at Hyderabad, India have exclusive jurisdiction.
21. Apple App Store — additional terms (EULA)
If you obtained the App from the Apple App Store, the following apply (Apple's required minimum EULA terms):
- Acknowledgement: These Terms are between you and Pinit only, not Apple. Pinit, not Apple, is solely responsible for the App and its content.
- Scope of license: Limited to a non-transferable license to use the App on Apple-branded devices you own or control, per the App Store Terms of Service.
- Maintenance and support: Pinit is solely responsible for support; Apple has no such obligation.
- Warranty: Pinit is responsible for any product warranties. If the App fails to conform to a warranty, Apple has no warranty obligation.
- Product claims: Pinit, not Apple, is responsible for App-related claims (product liability, legal/regulatory non-compliance, consumer protection).
- Intellectual property: Pinit, not Apple, handles any third-party IP infringement claim regarding the App.
- Legal compliance: You confirm you are not in an embargoed country or on a U.S. restricted-parties list.
- Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.
- Contact: Direct App questions or claims to support@pinitsarees.com.
22. Google Play — additional terms
If you obtained the App from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the App.
23. Export controls and sanctions
You agree to comply with applicable export, sanctions, and trade laws and confirm you are not a restricted party or in an embargoed jurisdiction.
24. Changes to these Terms
We may update these Terms and will post the updated version with a new "Last updated" date; for material changes we provide additional notice. Continued use after changes means acceptance.
25. Miscellaneous
- Entire agreement: These Terms, the Privacy Policy, and the Returns/Refunds Policy are the entire agreement regarding the Services.
- Severability: If a provision is unenforceable, the rest remain in effect.
- No waiver: Failure to enforce a provision is not a waiver.
- Assignment: You may not assign these Terms; we may, in a merger, acquisition, or asset sale.
- Force majeure: We are not liable for delays/failures beyond our reasonable control.
26. Contact us
- Customer care: +91 9177708629 / support@pinitsarees.com
- Legal: support@pinitsarees.com
- Grievance Officer: support@pinitsarees.com
- Registered office: PINIT LLP, 4th Floor, 8-2-309/3/B/1 & 8-2-309/3/B/2, Road no.14 Banjara Hills, Hyderabad, Telangana 500034